Privacy Policy

Effective Date: April 15, 2026

1. Introduction

Custom Networks Inc. ("CNI," "we," "our," or "us") is a Managed Service Provider (MSP) committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, and safeguard information about you.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Full name
• Business name and job title
• Email address
• Phone number
• Any information submitted through contact or inquiry forms

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (the page that linked you to our site)
• Date and time of your visit
• Device type and operating system

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and analytics scripts) to collect usage data and improve your experience on our website. These may include:

• Essential cookies: Necessary for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver and improve our IT managed services
• To send you relevant communications about our services (with your consent where required)
• To analyze website usage and improve site performance
• To comply with applicable laws and regulations
• To detect and prevent fraudulent or unauthorized activity

4. Disclosure of Your Information

CNI does not sell, rent, or trade your personal information to third parties. We do not share your data with external marketing partners or data brokers.

We may disclose your information only in the following limited circumstances:

• Legal compliance: If required by law, court order, or governmental authority.
• Business protection: To protect the rights, property, or safety of CNI, our clients, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When your data is no longer needed, we securely delete or anonymize it.

6. Data Security

As an IT Managed Service Provider, security is central to everything we do. We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Geographic Scope

Our website and services are directed to individuals and businesses located in the United States and Canada. By using our website, you acknowledge that your information will be processed and stored in the United States, and you consent to such processing.

If you are a Canadian resident, we comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

8. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Opt out of receiving marketing communications from us
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within a reasonable timeframe.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: