Managed IT Services
Comprehensive, proactive management of your entire IT environment. We handle monitoring, maintenance, updates, and vendor coordination so your team can stay focused on the work that matters, not IT headaches.
What We Do
We partner with businesses to manage, protect, and optimize their entire technology environment. Proactive support, enterprise expertise, and a team that treats your business like their own.
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Everyday IT Solutions
The day-to-day backbone of your technology operations. CNI provides comprehensive managed IT services that keep your systems running, your employees productive, and your business protected. Whether you need a fully managed setup or a co-managed partnership alongside your existing internal team, we adapt to fit the way you work.
< 0hr
Average response time
0
Headaches
0/7
Live support, always
Why CNI?
IT that just works.
- No surprise bills Flat monthly rate, always
- 24/7 live support Real humans, not bots
- Fast response time Under one hour, guaranteed
- Smooth IT Proactive, not reactive
Microsoft 365
Your entire Microsoft 365 environment, fully managed.
Most businesses use Microsoft 365 every day but have no idea if it's configured correctly, secure, or cost-efficient. CNI takes complete ownership of your M365 environment, from the first user account to your last license renewal.
User & License Management
Email & Spam Filtering
Security & MFA
SharePoint & OneDrive
Microsoft Teams
Compliance & Retention
Threat Monitoring
License Optimization
Smart Strategy. Seamless Support. Zero Guesswork.
Co-Managed IT Services
Already have an internal IT person or team? CNI works alongside them to fill the gaps, extend capacity, and provide enterprise-grade tools and expertise they can lean on. You keep control. We bring the backup.
Live Helpdesk Support
Real people, real answers, available 24/7. Our helpdesk team resolves IT issues quickly through phone, email, and remote support, without the hold music and runaround.
Local, in-house talent — we never outsource our helpdesk.
IT Design & Advisory
We assess your environment and create a technology roadmap aligned to your business goals. From infrastructure planning to software strategy, CNI gives you a clear, actionable path forward before a dollar is spent.
Server & Workstation Support
From initial setup to ongoing care, CNI keeps your servers and workstations performing at their best. We handle hardware, software, drivers, and everything in between so your team always has the tools they need.
Monitoring & Maintenance
Round-the-clock monitoring catches problems before they become outages. Scheduled maintenance keeps your systems healthy, patched, and running at peak performance, silently in the background.
IT Asset Management
Track, manage, and optimize every device and license in your organization. CNI maintains a complete, real-time inventory of your hardware and software assets so nothing slips through the cracks.
User Success Training
Technology is only as effective as the people using it. We provide hands-on training that helps your team work smarter, stay secure, and get maximum value from the tools they use every single day.
Common Questions
Managed IT Services — FAQ
CNI's Everyday IT package covers everything your business needs. 24/7 live helpdesk, server and workstation management, proactive monitoring and maintenance, IT asset tracking, user training, and strategic IT advisory. One flat monthly rate, no surprises, no hidden fees.
CNI averages a response time of under one hour for all IT support requests. Our live helpdesk team is available 24 hours a day, 7 days a week via phone, email, and remote support, staffed by real humans, not automated bots.
For managed IT clients, CNI bills at a flat monthly rate per user, covering your day-to-day support, maintenance, and management. Larger initiatives, special projects, or work that falls outside your standard agreement are scoped and quoted separately before anything begins, so there are never any surprises on your invoice.
Custom Networks, Inc. is headquartered in Atlanta, Georgia and serves businesses throughout North America. Contact us to discuss whether we can support your specific location.
CNI brings enterprise-grade tools and processes to businesses of every size, paired with a personal, hands-on approach you won't find at large MSPs. Flat pricing, sub-hour response times, 24/7 live support, and proactive monitoring mean your technology runs in the background, invisibly, so you can focus on your business.
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AI Enablement
Artificial intelligence isn't just for enterprise giants. CNI helps businesses of every size identify, implement, and optimize AI-powered tools that drive meaningful productivity gains, smarter operations, and real competitive advantages.
0hrs
Saved per employee, per week
0×
Faster decision-making
0/7
AI availability, zero overtime
The Opportunity
Extend your team without expanding your payroll.
Leverage AI to automate workflows, improve response times, and keep operations running smoothly 24/7.
Work Smarter. Move Faster. Lead the Future.
Proposal drafted in 4 minutes
Support ticket resolved before anyone clocked in
Report ready before you woke up
Follow-up sent automatically
Workflow completed overnight
Response time cut in half
80% of repetitive tasks, automated
Your team focused on what only humans can do
In Practice
Model Selection
Not every AI model is the right fit for every use case. We evaluate your needs, data environment, and budget to recommend the exact platforms and models that will deliver real, measurable results.
Agent Implementation
We build and deploy AI agents capable of handling complex, multi-step tasks across customer interactions, internal workflows, and beyond, all tailored entirely to your business logic.
AI Policy & Governance
Responsible AI starts with clear governance. We help you establish frameworks that define acceptable use, data handling standards, and risk management policies across your organization.
Monitoring & Analytics
After deployment, we continuously monitor AI performance and provide analytics that help you understand ROI, catch issues early, and identify opportunities to expand your AI investments.
What You Gain
Automation & Efficiency
From automated document processing to intelligent scheduling, CNI deploys automation that reduces manual overhead and improves consistency across your operations, without disrupting how your team works.
AI Productivity Gains
We identify exactly where AI can have the biggest impact on your daily workflows and implement solutions that eliminate repetitive tasks and free your team to focus entirely on higher-value work.
Quality & Reliability
AI outputs are only valuable if they're reliable. CNI builds quality control and validation frameworks into every implementation to ensure accuracy, consistency, and accountability across your AI-powered processes.
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CyberSecurity
Cyber threats evolve constantly, and so do we. CNI delivers a comprehensive cybersecurity posture for your business, from threat detection and endpoint protection to access management and data backup and recovery, tailored to your specific risk environment.
0/7
Active threat monitoring
< 0hr
Incident response time
0%
Compliance rate
The Reality
You're already a target. The question is whether you're prepared.
CNI builds layered defenses across your entire environment so threats are stopped before they ever reach your operations.
43%
of cyberattacks target small businesses
60%
of breached businesses close within 6 months
1 in 4
businesses are hit by a cyberattack each year
Detect. Contain. Recover.
Managed Detection & Response (MDR)
Continuous 24/7 monitoring and rapid incident response to keep your business protected around the clock. CNI's managed threat detection identifies cyberattacks in real time and contains them before they cause damage to your operations.
Endpoint & Identity Protection
Secure every device and user identity across your organization. CNI deploys advanced endpoint detection and identity protection tools that prevent unauthorized access and stop threats from spreading across your network.
Firewalls & Secure Access
Enterprise-grade firewall configuration and secure remote access solutions designed for your environment. CNI builds and manages network perimeters that protect your business data while keeping your team connected from anywhere.
Secure Managed Browser
A hardened, centrally managed browser environment that shields your users from web-based threats, phishing attacks, and data leakage without disrupting the tools and workflows your team depends on every day.
Data Backup & Recovery
Comprehensive data backup strategies and rigorously tested disaster recovery plans ensure your business data is always protected. When the unexpected happens, CNI gets your operations back online fast with minimal downtime.
Multi-Factor Authentication
Add a critical security layer to every account in your organization. CNI implements and manages MFA solutions that block unauthorized access even when passwords have been compromised, protecting your business from credential-based attacks.
Password Management
Eliminate weak and reused credentials across your entire organization. CNI deploys enterprise password management solutions that enforce strong, unique passwords for every account without creating friction for your team.
Common Questions
CyberSecurity FAQ
CNI provides a full managed cybersecurity stack including 24/7 managed detection and response (MDR), endpoint and identity protection, enterprise firewall management, secure managed browsers, multi-factor authentication, enterprise password management, and data backup and disaster recovery. All under one provider.
CNI builds layered defenses across your entire environment, combining continuous monitoring, endpoint protection, firewall management, MFA, and employee-facing security tools. With a response time under one hour, we identify and contain threats before they impact your operations.
Antivirus software addresses known threats at the device level. Managed detection and response (MDR) is a broader service that monitors your entire environment in real time, detects sophisticated attacks that bypass antivirus, and responds with human-led containment. Without MDR, the average breach goes undetected for over 200 days.
Yes. CNI's cybersecurity services are built to support compliance with frameworks including HIPAA, SOC 2, NIST, and others. Our clients maintain a 100% compliance rate across all managed environments. We also offer a dedicated Compliance service for deeper policy and audit needs.
Over 80% of hacking-related breaches involve compromised or weak credentials. MFA blocks unauthorized account access even when a password has been stolen. CNI implements and manages MFA across every account in your organization, closing one of the most exploited vulnerabilities in business cybersecurity.
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Cloud Services
Flexible, scalable cloud infrastructure built around your business. Whether you're migrating for the first time or optimizing an existing environment, CNI delivers seamless, secure, and cost-effective cloud solutions.
0.9%
Uptime guarantee
0%
Avg. cost reduction
Zero
Migration downtime
The Opportunity
Your infrastructure shouldn't limit your growth.
CNI moves your business to the cloud with zero disruption and lasting results, so your technology scales as fast as you do.
94%
of enterprises rely on cloud services
40%
average cost reduction after migration
3×
faster deployment vs. on-premises
Migrate. Scale. Modernize.
Cloud Servers
Scalable, reliable cloud server infrastructure configured for your specific workload and performance needs. CNI handles provisioning, optimization, and ongoing management so you get the benefits without the complexity.
Microsoft 365 / Azure
Full deployment, configuration, and management of Microsoft's cloud ecosystem. From email and collaboration to enterprise applications, CNI maximizes the value of your M365 and Azure investment.
Virtual Desktops (VDI)
Deliver a consistent, secure desktop experience to any device from any location. CNI designs and manages virtual desktop infrastructure that enables flexible remote work without sacrificing performance or security.
Secure File Sharing
Collaborative, secure document management for your entire organization. We implement cloud file sharing solutions that protect sensitive data while keeping your team productive and connected from anywhere.
Migration Support
Seamless transitions to cloud environments with minimal disruption to your operations. CNI manages the full migration lifecycle from planning and testing to cutover and post-migration support.
Software as a Service (SaaS)
Streamline your SaaS portfolio with expert selection, onboarding, and ongoing management. CNI helps you eliminate redundant tools, reduce costs, and ensure every platform integrates smoothly into your environment.
Common Questions
Cloud Services — FAQ
CNI offers a full suite of managed cloud services including cloud server infrastructure, Microsoft 365 and Azure management, virtual desktop infrastructure (VDI), secure file sharing, cloud migration support, and SaaS portfolio management.
CNI manages the full cloud migration lifecycle from initial planning and environment assessment through testing, cutover, and post-migration support. Our process is designed to achieve zero downtime, so your team keeps working while we move everything behind the scenes.
Yes. CNI provides full deployment, configuration, and ongoing management of Microsoft 365 and Azure. From email and Teams to enterprise applications and cloud storage, we handle the entire ecosystem so your team gets maximum value from your Microsoft investment.
VDI delivers a full desktop experience through the cloud, meaning employees can securely access their full work environment from any device, anywhere. It's ideal for remote or hybrid teams, regulated industries requiring data to stay off local devices, and businesses wanting to simplify device management.
Yes. Businesses that migrate to properly managed cloud environments see an average of 40% cost reduction compared to on-premises infrastructure. CNI audits your current environment, eliminates waste, right-sizes your resources, and negotiates licensing on your behalf.
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IT Compliance
Regulatory compliance doesn't have to be overwhelming. CNI builds the policies, controls, and documentation needed to keep you audit-ready, protected, and resilient against operational disruptions.
100%
Client audit readiness
0×
Faster audit prep
0%
Documentation accuracy
The Standard
Compliance isn't optional. But it doesn't have to be painful.
CNI builds the policies, controls, and documentation that keep you audit-ready and protected year-round, without pulling your team away from the work that matters.
68%
of breaches involve a human element — Verizon 2024 DBIR
$4.88M
average cost of a data breach — IBM 2024
258
days on average to identify and contain a breach — IBM 2024
Document. Control. Comply.
Policy
InfoSec Policy Creation
Tailored information security policies built for your industry, risk profile, and regulatory requirements. CNI develops documentation that satisfies auditors and insurers, written clearly enough that your team can actually follow it.
Recovery
Disaster Recovery Plan
A tested, documented plan that defines exactly how your business recovers from any disruption. CNI builds recovery strategies that minimize downtime and protect your most critical systems and data when it matters most.
Response
Incident Response Plan
When a security incident occurs, every minute counts. CNI develops detailed response playbooks so your team knows exactly what to do, limiting damage, preserving evidence, and restoring operations quickly.
Training
Security Awareness Training
Your employees are your first line of defense. CNI delivers ongoing training programs that teach your team to recognize threats, respond correctly, and build a lasting culture of security awareness.
Data
Data Loss Prevention (DLP)
Proactive controls that prevent sensitive data from leaving your organization without authorization. CNI implements DLP policies that protect customer information, intellectual property, and regulated data at every layer.
Process
Change Management
Controlled processes for managing technology changes that reduce risk and maintain compliance. CNI documents, reviews, and approves changes before implementation, keeping your environment stable and fully auditable.
Audit
Audit Response
Expert support when regulators, insurers, or clients request evidence of your security posture. CNI prepares your documentation, coordinates responses, and helps you present a confident, compliant picture every time.
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IT Infrastructure
The physical and digital foundation your business depends on. CNI designs, installs, and manages complete IT infrastructure, from core networking and VoIP phone systems to IP surveillance and conference room technology. Built to last and built to scale.
0.9%
Network uptime target
24/7
Network monitoring
0+ yrs
Avg. infrastructure experience
The Foundation
Everything runs on infrastructure. Make sure yours is built right.
CNI designs, installs, and manages the physical and digital systems your entire operation depends on, so your foundation never becomes your bottleneck.
1 in 5
businesses experience a network outage every month
$5,600
average cost of IT downtime per minute (Gartner)
37%
of SMBs lose $10,000+ per hour during an outage (Infrascale 2021)
Design. Install. Manage.
VoIP Phone Systems
Modern, cloud-based VoIP phone systems that replace legacy hardware with flexible, feature-rich business communications. CNI handles complete design, installation, and ongoing management of business VoIP solutions, including unified communications, call routing, voicemail-to-email, and mobile integration that scales with your organization.
Business Networking
Reliable, high-performance network design and implementation engineered for your environment. CNI handles structured cabling, switching, routing, wireless access point deployment, IoT network design, and ongoing network management so your infrastructure supports daily operations and scales as you grow. We build networks that perform on day one and years into the future.
Internet Bandwidth
The right business internet connectivity solution for your location, workload, and budget. CNI sources, negotiates, and manages ISP relationships on your behalf, including redundant failover configurations that keep your business online even when a primary connection fails. We handle the complexity so your team stays connected without interruption.
IP Video Surveillance
Enterprise-grade IP camera systems designed and installed for your specific facility layout and security requirements. CNI deploys and manages commercial video surveillance infrastructure that delivers real-time visibility, remote monitoring, and recorded footage access, giving you complete visibility across your entire property.
Audio Visual Solutions
Professional commercial AV design and installation for conference rooms, executive spaces, lobbies, and common areas. CNI installs and integrates displays, sound systems, video walls, and control interfaces that make a strong impression and perform reliably every day, backed by ongoing support and maintenance.
Conference Room Solutions
Fully integrated conference room technology that makes every meeting effortless and professional. CNI designs and installs complete meeting room solutions including video conferencing systems, interactive displays, professional audio, and unified control interfaces. Everything works together on day one, with ongoing support to keep it that way.
Not sure where to start?
Let's Find the Right Fit
Let's Find the Right Fit
for Your Business
CNI will assess your current technology environment and recommend the right solutions. No pressure, no jargon.
No commitment required. Free initial consultation.